EMAILS INTO SPAM/BULK FOLDER

All emails and order enquiries sent to us are replied within 24-48 hours unless we are away, then replies might be delayed. However, if you do not receive any reply within 24 hours, and no 'Away' notification is sent to you, kindly resend your enquiries.

Many emails which we reply to are then not responded to by customers. When we check with the customers we are told they never received a reply. Please do also check your SPAM or BULK mail folder since your mail server has been set up to send selected mail into these folders and some go there by mistake.

We seek your help in making sure all emails are received as we ALWAYS reply all emails. Once we reply, we appreciate a response so we know that the mail has gone through.

Thanks so much!